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Retirement Education and Training Resources

Retirement Education and Training Resources

Courses by leading experts to help you plan, protect and provide retirement income.

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Retirement Conference On-Demand for Call Centers

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Welcome !

You have been enrolled in the Retirement Conference On-Demand for Call Centers, a 12-month webinar series customized for your organization.

This required program consists of 12, one to two-hour, on-demand webinars designed to help you fortify your professional retirement expertise.

The courses may be viewed or listened to on your desktop, tablet or phone 24/7/365. You may access each course as often as you’d like during your commute, when you exercise, make meals, or sit at your desk!

Passing a five-question quiz is required per course to confirm your retention of concepts. You will receive a Certificate of Completion once you successfully complete the series.

Your required series of 12 courses are accessible through the right side of the screen. Each course belongs to one of the three components of retirement and income planning:

  • PLAN for retirement readiness. Retirement readiness is holistic, not just financial readiness.
  • PROTECT plan from retirement risks. Retirement risks can torpedo even the best-laid plans and should be assessed before a person retires.
  • PROVIDE retirement income. Retirement income planning is more complex than accumulation planning. All resources available (timing of Social Security, Medicare, pre- and after-tax savings and strategies, human capital, etc.) should be integrated into a retirement income plan.

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Program Navigation

  • Adapting Your Communication Style for More Effective Client RelationsPLAN for retirement readiness 53 min
    • Download handout for Adapting Your Communication Style.
    • View "Adapting Your Communication Style"
    • Adapting Your Communication Style: Check your understanding.
    • Adapting Your Communication Style: Provide feedback.
  • Behavioral Finance: Why Do We Do the Things We DoPLAN for retirement readiness 62 min
    • Download handout for Behavioral Finance.
    • View "Behavioral Finance: Why Do We Do the Things We Do"
    • Behavioral Finance: Check your understanding.
    • Behavioral Finance: Provide feedback.
  • Retirement Planning Beyond the Dollars and CentsPLAN for retirement readiness 59 min
    • Download handout for Retirement Planning Beyond the Dollars.
    • View "Retirement Planning Beyond the Dollars and Cents"
    • Retirement Planning Beyond the Dollars: Check your understanding.
    • Retirement Planning Beyond the Dollars: Provide feedback.
  • Women and RetirementPLAN for retirement readiness 106 min
    • Download handout for Women and Retirement.
    • View "Women and Retirement"
    • Women and Retirement: Check your understanding.
    • Women and Retirement: Provide feedback.
  • Estimating the True Cost of RetirementPLAN for retirement readiness 58 min
    • Download handout for Estimating the True Cost.
    • View "Estimating the True Cost of Retirement"
    • Estimating the True Cost: Check your understanding.
    • Estimating the True Cost: Provide feedback.
  • Maximizing Your Client's Social SecurityPROTECT from retirement risks 65 min
    • Download handout for Maximizing Your Client's Social Security.
    • View "Maximizing Your Clients' Social Security"
    • Maximizing Your Client's Social Security: Check your understanding.
    • Maximizing Your Client's Social Security: Provide feedback.
  • Medicare 101 - The As, Bs, Cs and Ds of MedicarePROTECT from retirement risks 65 min
    • Download handout for Medicare 101 - The As, Bs, Cs and Ds of Medicare.
    • View "Medicare 101 - The As, Bs, Cs and Ds of Medicare"
    • Medicare 101 - The As, Bs, Cs and Ds of Medicare: Check your understanding.
    • Medicare 101 - The As, Bs, Cs and Ds of Medicare: Provide feedback.
  • A 21st Century Connection: Health and WealthPROTECT from retirement risks 57 min
    • Download handout for A 21st Century Connection: Health and Wealth.
    • View "A 21st Century Connection: Health and Wealth"
    • A 21st Century Connection: Health and Wealth - Check your understanding.
    • A 21st Century Connection: Health and Wealth - Provide feedback.
  • A Platinum Retirement Challenge - Gray DivorcePROTECT from retirement risks 56 min
    • Download handout for A Platinum Retirement Challenge - Gray Divorce.
    • View "A Platinum Retirement Challenge - Gray Divorce"
    • A Platinum Retirement Challenge - Gray Divorce: Check your understanding.
    • A Platinum Retirement Challenge - Gray Divorce: Provide feedback.
  • A Personal Cost of Caregiving: Women Need to Protect THEIR Retirement Too!PROTECT from retirement risks 55 min
    • Download handout for A Personal Cost of Caregiving.
    • View "A Personal Cost of Caregiving"
    • A Personal Cost of Caregiving: Check your understanding.
    • A Personal Cost of Caregiving: Provide feedback.
  • DOL Fiduciary Rule and Your Duty of CarePROVIDE retirement income 55 min
    • Download handout for DOL Fiduciary Rule and Your Duty of Care.
    • View "DOL Fiduciary Rule and Your Duty of Care"
    • DOL Fiduciary Rule and Your Duty of Care: Check your understanding.
    • DOL Fiduciary Rule and Your Duty of Care: Provide feedback.
  • Managing Retirement Income: What Your Clients Need to KnowPROVIDE retirement income 58 min
    • Download handout for Managing Retirement Income.
    • View "Managing Retirement Income"
    • Managing Retirement Income: Check your understanding.
    • Managing Retirement Income: Provide feedback.

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